How to make a return
You have up to 30 days to initiate your return from the moment your TheraNinja order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!
Follow these simple steps to register your return
- Click the Start a return button below
- Enter your order number (e.g. #UK12345) and shipping postal (zip) code OR email address. Please enter everything exactly as it appears on your order confirmation.
- Select which item(s) you are returning and why.
- Confirm your original delivery information (amend if needed).
- Select the method you’ll be returning your order by (you will also see your nearest drop-off point).
- You may be prompted to download a returns label - simply attach to your parcel and take to your nearest drop-off point.